Happy Birthday Annie Bates!

Andy Chapell : August 23, 2013 8:40 am : Blogs

With her three children and their partners, two lovely grand-daughters – oh yes and her husband, it was a pleasure to host Annie Bates’ 60th birthday party and overnight stay.

We loved having them to stay and they were very complimentary about their experience. “Outstandingly good” said the birthday girl, “Everything was perfect from the moment we arrived …. everything.!” confirmed husband Tony.

Thank you so much for choosing us folks – and Annie did give us permission to share her age in case you think we are being insensitive.

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Questionnaires and guests’ comments

Andy Chapell : August 11, 2013 4:41 pm : Blogs

We are always pleased to have feedback from our guests to know where we can improve our service – and also it’d great to know that for many people we are doing well.

I have a pile of questionnaires sitting on my desk and EVERY SINGLE ONE says the overall level of satisfaction is “Very good ” – the highest category.

More specifically, here are some comments:

“All food excellent” Mr C 28/07

“Our favourite hotel and location in Spain… you have an amazing chef” Mr and Mrs L 29/07

“High quality environment – food, ambience – relaxing and easy-going.” Mr & Mrs W 30/07

“Appears nothing is too much trouble” Mr H 31/07

“This is an oasis of calm and friendliness – a real find!!” Mr J 31/07

“You provide quality, peaceful location and friendliness” Tom and Eileen C 03/08

“Very friendly, a great atmosphere – all staff were great.” j and M E 03/08

“Keep up the excellent service” Mr and Mrs Y 03/08

“Even though the Molino’s wheels have long stopped grinding, you’re still offering a first pressing quality in every area of this pequeño paraiso on our patch of Andalucia.” D&V H 04/08

“Relaxed atmosphere in breathtakng surroundings… love the sense of humour of the management!” BF 06/08

“Quiet, relaxing and peaceful place to be.” D&K S 05/08

“Lovely rooms and pool… Great services.” DH 06/08

“Friendly and professional” T&A K 02/08

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Wedding Day

Andy Chapell : August 10, 2013 6:36 pm : Blogs

Congratulations to Nacho and Irene getting married today in Ronda but with their guests and themselves staying with us and having their wedding breakfast with us tonight. What a great family – and the bride is wearing her Mum’s wedding dress,. Stunning. Rosi’s taking fotos to follow here soon….

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Prize awarded by the local government – the only foreign-owned winner

Andy Chapell : August 9, 2013 6:04 pm : Blogs

We are very proud to be included in a special list of hotels and restaurants selected by Málaga Diputación – the local government agency for tourism promotion. Of the hundreds of hotels and restaurants in the province we are one of only 44 hotels to be selected for the honour and one of only 29 places to eat. The awards are known as “Singular Establishments” – i.e. places with something that makes them different to the majority. We are delighted to be honoured in this way – and especially to be the ONLY establishment not owned by Spanish Management. Another good reason to visit Molino del Santo soon!

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Great comment

Andy Chapell : August 7, 2013 11:58 am : Blogs

Delivered verbally this morning : “Your staff are brilliant … they just know how to be and get it all right. Absolutely excellent. We’ve been made to feel extraordinarily welcome.”

Muchas Gracias!

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Aren’t our guests so amusing!

Andy Chapell : August 4, 2013 5:59 pm : Blogs

We love all the positive comments we receive – and are also grateful to those guests who try to be amusing about the bosses – exclusively the male one for some reason……

“The owner’s shirts need attention – although they seem to have mellowed over years.” Alan W 20/06/13

“What needs attention? Andy’s brain!” David H 04/08/13

Guest question ” What’s property like round here? ” Andy ” Mostly it has walls, a roof, windows and doors.” Guest reply : “That’s stooping really low – even for you.” MP 04/08/13

Boss wearing red shorts and a white polo shirt on a Sunday morning ; Yoga participant : “Didn’t know you’d joined the Baywatch team Andy.” KS 04/08/13

And so it goes on ….. !!!!

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Recent guests’ comments – brilliant!

Andy Chapell : August 4, 2013 5:32 pm : Blogs

Thank you to lots of people for the following recent comments we have received – mostly from questionnaires left in the rooms on departure:

“Perfect as always – will be back next year!” DB 28th June

“Very special place in a lovely area – cannot be faulted” R&PS 28June

“We have enjoyed your stay in this lovely setting” RC 28/06/13

“Friendly and helpful assistance when required” RF 27/06/13

“Friendly and efficient – a really welcoming atmosphere” HB 28/06/13

“Friendly and very helpful. It feels nothing is a problem.” SC 17/07!3

“Quality and attention to detail is very good – we think your hotel is excellent” AT 16/07/13

“Beautiful, clean and friendly hotel” AH 18/07 /13

“Never had such great service in Andalucia- I have been here more than 20years”” PA 19/07/13

“Serene environment and friendly service- great food too! A wonderful stay – please don’t make us go home!!” MT 21/07/13

“Thanks for a wonderful stay” DG 22/07/13

“Congratulations to your gardener – the gardens look fantastic – especially the pelagoniums.” DH 24/07/2013

“Strikes a great balance between family friendly and sophisticated.” CL-D 11/07 /13

“Loved the secluded location and beautiful rooms.” KK 06/07/13

“The friendly staff and the delicious food are amazing” AT 05/07/13

“Consistency, Courtesy. Quality in every way- excellent as always” A&DW 24/07/13

“Excellent customer care, amazing food and tranquil surroundings – since my last visit the chef’s cooking and the variety of food is excellent” KA 10/07/13

“We had a wonderful few days” Mr & Mrs H 12/07/13

“A happy relaxed atmosphere and beautiful rooms – this hotel is an oasis of Spanish paradise – don’t change a thing!” M&SG 13/07/13

“Friendly and charming” MK 14/07/13

“Great staff – and we know what we are going to get – relaxation” T&HS 15/07/13

“I give credit to you and all your staff for being so attentive and have really enjoyed our stay here.” TO’G & MW 20/06/13

“You have a lovely hotel- very relaxing. When can I come back?” O&V 20/06/13

“it is a lovely personal , friendly hotel” Mr J 23/06/13

“Congratulations – the food, the family! You do it so well – and continued success” B&PL 27/06/13

“Thank you all once again for a a very good holiday” K&AW 20/06/13

“As always a superb holiday – thanks and love to everyone.” D&CH 19/06/13

“Excellent – friendly and very helpful – always” J&JG 21/06/13

“As ever – delightful stay in fabulous surroundings.” A&DT 21/06/13

“Personal service – greeted like old firiends by all staff.” RW&JD 23/06/13

“Unrivalled hospitality” JS 21/06/13

“Friendly and quality – a good break from the coast.” S&JB 23/06/13

“Good food and warm atmosphere” MT 05/07/13

“Great Food, Friendly Staff … great stay – thank you!” Mr O 10/07/13

“Friendly staff, great food, poole area and great breakfast choice – as good as ever – food even better.” M&HP 08/07/13

“Very friendly, accommodating, and helpful” EK 08707/13

“Great Food, lovely pool and garden , family friendly” KN 10/07//13

“Great staff – wonderful stay” The Rs 10/07/13

“Staff amazingly helpful and extremely friendly, breakfast, lunch and dinners perfect – faultless really” J&SC 11/07/13

“Nothing is too much trouble – and always with a smile – total relaxation – bliss! Thank you.” DK 11/07/13

“Friendly and helpful staff – keep up the good standards of service.” P&WB 05/07/13

“Personal attention – great staff are so friendly.” Mr W 20/06/13

“Friendliness and welcome of staff” V&J F 03/07/13

“Staff are all excellent – everything is just perfect.” H&MI 30/06/13

“The food is excellent and highly recommended. Please compliment your chefs – first class.” MR S 30/06 /13

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Finally got this new website up and running….

Andy Chapell : June 28, 2013 1:50 pm : Blogs
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