Having established our hotel in 1987, through experience, we have arrived at a very clear policy for reservations and, when necessary, cancellations.
We do not accept any reservation without the price of the first night’s stay being paid in advance, except for same day reservations (see below). We are regulated by the Tourism Department of the Junta de Andalucia and our policy is in line with theirs.
For longer stays we may ask for a larger deposit than the price of one night’s stay.
We do not accept credit card numbers as guarantees for reservations. We always charge a deposit. The reason for this is that we have been given false numbers of credit cards in the past.
For last minute, same-day, reservations we may allocate a latest arrival time without charging a deposit. We only do this on days when we have a number of rooms available.
CANCELLATIONS OF RESERVATIONS
Cancellations of reservations made by guests can be dealt with in two ways:
1) If the reservation is cancelled giving the hotel sufficient time to resell the room for all of the nights reserved, deposits are refunded less a charge of 30 euros. This charge is to cover the hotel’s administrative costs in making a refund and includes bank charges.
Refunds will not be made until the room has been re-let unless the reservation is cancelled more than one month before arrival date.
If the room is not re-let, no refund will be made if the cancellation is made within one month of arrival.
The time needed to re-let a room depends upon season and length of stay cancelled. Our occupation rate is very high and, at the time of writing, we have been able to refund the deposit (less administrative charge) in the case of 95% of cancellations.
2) If the reservation is cancelled giving the hotel sufficient time to resell the room for all of the nights reserved, the deposit may be kept at the hotel to be used for a future reservation. In this case, no charges are made and the full value of the deposit is credited for future use.
Modifications to reservations are treated as cancellations and the above conditions apply.