We are always pleased to have feedback from our guests to know where we can improve our service – and also it’d great to know that for many people we are doing well.
I have a pile of questionnaires sitting on my desk and EVERY SINGLE ONE says the overall level of satisfaction is “Very good ” – the highest category.
More specifically, here are some comments:
“All food excellent” Mr C 28/07
“Our favourite hotel and location in Spain… you have an amazing chef” Mr and Mrs L 29/07
“High quality environment – food, ambience – relaxing and easy-going.” Mr & Mrs W 30/07
“Appears nothing is too much trouble” Mr H 31/07
“This is an oasis of calm and friendliness – a real find!!” Mr J 31/07
“You provide quality, peaceful location and friendliness” Tom and Eileen C 03/08
“Very friendly, a great atmosphere – all staff were great.” j and M E 03/08
“Keep up the excellent service” Mr and Mrs Y 03/08
“Even though the Molino’s wheels have long stopped grinding, you’re still offering a first pressing quality in every area of this pequeño paraiso on our patch of Andalucia.” D&V H 04/08
“Relaxed atmosphere in breathtakng surroundings… love the sense of humour of the management!” BF 06/08
“Quiet, relaxing and peaceful place to be.” D&K S 05/08
“Lovely rooms and pool… Great services.” DH 06/08
“Friendly and professional” T&A K 02/08